The information that the client provides us
We collect the personal information you provide us when you create an account, update your profile, or use our SERVICES, when you request support or when you communicate with us for other reasons.
The type of personal information we collect includes but is not limited to basic personal information such as name, email, date of birth, address, telephone number, among others.
Information collected automatically
When you access the SITE or use our SERVICES, we may also collect certain personal information about you automatically. This includes, but is not limited to:
Use of information collected
Transfer of personal data abroad
Guiding principles for the processing of personal data
ARA seeks to abide by privacy principles related to the notice, choice, transfer, security, data integrity, access, and execution of the personal data of its users. Therefore, we are governed by the essence of the following principles:
Information shared with the client’s consent
We may also share aggregate, anonymous, or unidentifiable information that cannot be used to identify you in any way.
External web links
Occasionally, at our discretion, we may include external SERVICES as part of our service portfolio. These third parties may have independent privacy policies. Accordingly, we assume no responsibility for the actions of these third parties, nor for how they collect, use, or share your data.
Protection of the personal data of the client
ARA takes reasonable measures to protect the data from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
Means to exercise clients’ rights to personal data
Clients of ARA may request the exercise of their rights to access their personal data; rectify their personal data when it is inaccurate or incomplete; cancel their personal data; oppose for legitimate cause to the processing of their personal data, and/or revoke their consent for the processing of their personal data at any time, to stop the use thereof.
Notwithstanding the foregoing, it is important to note that not in all cases we can meet your request to cancel your personal information, oppose the treatment or revoke your consent, as it is possible that by some legal obligation, we require further processing of your personal data. Therefore, you as a user must consider that for certain purposes, the revocation of your consent will imply the suspension of our SERVICES or the end of your relationship with ARA.
The exercise of rights of access, rectification, cancellation or opposition of personal data and revocation of consent made by users must be made upon request to ARA and contain at least the following:
For purposes of the foregoing, ARA makes the following e-mail available to users: firstname.lastname@example.org.
ARA will respond to the request of users within a period no longer than 20 business days from the date on which it receives the corresponding request, through the email that has been provided for this purpose.